Getting Started

Within 1 business day, you will receive an email with a Welcome Email from us with a link to your fully encrypted online portal.   You will be asked to read and electronically sign the terms and conditions and then you can start filling out the required information to ensure your home and pet(s) get the best possible care.

All about your secure online account

If you are pressed for time don’t worry, we will gather the information we need at the meet and greet and fill it in for you.

At the meet and greet, please allow 30 – 45 minutes depending on how much information you have filled out beforehand. We get to meet and interact with your pet, find out about their quirks, likes and dislikes. We will review the paperwork you filled in to ensure we fully understand your expectations and needs.    At this time feel free to ask us any questions you may have.

This is also the time when we will get 2 sets of keys or lockbox/electronic lock codes. Please visit the key section to find out the options.

Once the meet and greet is complete and all the required information gathered you can either go ahead and book your own visits or we will do so within one business day.   After the visits are booked you will receive a confirmation email and invoice. Please check this over to ensure it is exactly what you are looking for.

From this point on it’s easy.  Everything can be done through your online portal or the app.

• Book and/or cancel services online.
• View the services we have booked for your pet.
• Pay your invoice quickly and safely with your credit card.
• Upload your favorite pet photos.
• Add or update your pet’s care information.
• Provide us and keep us updated with details of an emergency contact.
• View your past invoices and payments.
• View pet photos and updates sent by our team members
• Communicate with management or your pet care provider