COVID-19 Protocols

COVID-19 Safety Precautions

Serving and Protecting Our Community 


Any team member who is feeling unwell or showing symptoms of COVID will be removed from the schedule and sent to be tested. Another team member will cover while they are off and once a negative test is returned they can resume work. Should a positive test come back they will remain off the schedule until they are better and receive a negative test and medical clearance that it is safe to return to work.

Clients testing positive, feeling unwell or showing symptoms of COVID must inform us right away. Either the visits will be cancelled, or all humans in the home must be in a separate room from your pet care provider and all parties are required to wear a mask.


All team members will wear a face mask or covering when a client is home. Currently, masks are not required outside but physical distancing will be maintained when out walking your pet, they will not be allowed to meet with other dogs, neighbours or even friends they meet on their route.


Team members are all equipped with hand sanitizer and Lysol or Clorox wipes. They sanitize their hands before and after each visit. All items touched including door handles, treat jars, water bowls etc are sanitized.

Leashes and other equipment

All team members have their own 6-foot control double grip leash provided by the company and where possible will use this leash instead of the clients. The leash is sanitized after each use, as well as any of your equipment that requires handling by the team (collars, harnesses etc)

No Contact

A lot of clients are at home during a visit as they are working from home. As much as we love to socialize, we ask that they wait in a separate room while we get the dog ready for his walk and when we drop them off.

If you prefer we can also text you when we are 5 minutes away and you can secure the dog in the backyard for safe pick up and drop off.

Virtual Meet and Greet

We love meeting our clients but during this time new client meet and greets are no longer in person, instead, we are conducting them virtually on the Zoom platform. The format of the virtual meet and greet remains the same, we want to spend the time getting to know each other and learning about your pet’s routine, behaviour, little quirks and fears.

If you have a dog who is a new rescue, fearful of people or highly reactive we can do a test visit before you actually need us, with you home, while masked and maintaining a safe physical distance to ensure it is a good fit for your dog and our team.

We make booking safe and easy during COVID.

Schedule Virtual Meet and Greet

Once you book a convenient time you will receive a confirmation with a link to our zoom call. We can’t wait to talk to you about your furry family member(s).

Schedule Services Online

Once you are all set up, it’s so easy to do everything through your secure, personal online portal or our mobile app. Book visits, update your file, communicate with your dog walker/pet care provider and management.

Pay Online

You can view your visits, paid invoices, open invoices and with a click of a button pay safely and securely through your online portal or mobile app.

Receive Safe Trusted Pet Care

Enjoy the peace of mind knowing that your pets are getting reliable, professional and safe care from a team that is trained in COVID Protocol, Pet First Aid and most of all will love your pet as if it were their own.

We are here for you.


We understand these are stressful and constantly changing times. We know everyone has their own comfort level and we respect that. Our promise to you is that we will maintain our protocol but if there is anything extra you would like us to do that will help give you the peace of mind you need, just ask. We will do all that we can to accommodate.


The safety of our team, clients (2 and 4 legged) and community are our highest priority right now. We are fully stocked in sanitizer, masks and disinfectant wipes. The management team keeps up to date on all changes to protocol put forward by the provincial, federal and York Regional medical experts. We also follow the WHO (World Health Organization) and CDC (Centre of Disease Control) and will adopt new guidelines as things change moving forward.


We are here for you! Whether you’re a long time client, new client or wondering if we can help you with your pet care needs. We understand the uncertainty of the times and realize your peace of mind is paramount. Please do not hesitate to reach out to us with any questions or concerns.

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